Privacy policy

FurPuw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FurPuw is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services.
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and manage your account, to arrange shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising.
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on our website or other platforms, including based on items you previously purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention.
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to create an account, you are responsible for keeping your login credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone.
Communicating with You.
We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our relationship with you.
Legal Reasons.
We use your personal information to comply with applicable laws and regulations or respond to valid legal requests, including from law enforcement or government authorities, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. Such circumstances may include:
With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping), including Shopify.
With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information according to their own privacy policies.
When you direct, request, or consent to our disclosure of specific information to third parties, such as for shipping products or through social media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Over the past 12 months, FurPuw has disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Categories Disclosed
Identifiers: Basic contact details and certain order and account information.
Commercial Information: Order information, shopping information, and customer support information.
Internet or Other Similar Network Activity: Usage data.
Categories of Recipients
Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), including Shopify.
Business and marketing partners.
Affiliates.
We do not use or disclose sensitive personal information to infer characteristics about you.
Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

User-Generated Content
The Services may allow you to post product reviews and other user-generated content. Any content you choose to submit to a public area of the Services will be public and accessible by anyone.
We do not control who will access the information you choose to make public and cannot ensure that parties with access will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by FurPuw, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms without limitation.
Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children, and FurPuw does not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the contact details below to request deletion.
As of the effective date of this Privacy Policy, FurPuw does not have actual knowledge that it “shares” or “sells” (as defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Any information you transmit to us may not be secure during transmission. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to:
Maintain your account
Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements and policies

Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Right to Opt-Out of Sale or Sharing: You may have the right to opt out of the sale or sharing of your personal information, including for purposes such as targeted advertising.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.
You may exercise any of these rights by contacting us using the contact details provided below.
FurPuw will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, such as by requesting your email address or account information.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent has been authorized to act for you, and we may also need you to verify your identity directly with us.
We will respond to your request within the timeframes required by applicable law.

Complaints
If you have complaints about how FurPuw processes your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us support@furpaw.store !