Refund policy

🕒 30-Day Return Policy

At FurPaw, we are committed to improving your pet’s comfort, hygiene, and grooming experience 🐾
We recommend using our products for at least 14 days to see the best results before considering a return.

However, if you are not satisfied with your purchase, you may request a return within 30 days of delivery.

To start a return, please contact our support team through our Contact Us page or email us at support@furpaw.store.

To help us process your request faster, please include:

Your order number, or

The name and email address used when placing the order.

 

🔁 Cancellation Policy

If you need to make changes or cancel your order, please contact us within 24 hours of placing your order.

After this period, your order may already be processed or shipped, and we may not be able to accommodate changes or cancellations.

If your cancellation request is approved within the 24-hour window, your refund will be processed within 7 business days.

💔 Damaged or Defective Items

We take great care in packaging your order. However, if your item arrives damaged or defective, please contact us within 72 hours of delivery at support@furpaw.store.

To process your claim, please provide:

A clear photo or video showing the issue

Your order details

An item is considered damaged if it has a defect or is physically broken.

Please note:

Damage to outer packaging (e.g., dented box) that does not affect the product is not considered damage

Claims submitted after 72 hours may not be eligible

We do not cover damage caused by misuse, improper handling, or normal wear and tear

If your claim is approved, we will send a replacement at no additional cost.

😕 Not Satisfied with Your Purchase

We understand that sometimes a product may not meet your expectations.

If you are not satisfied, you may request a return within 30 days of delivery.

📦 Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments.

📬 Lost or Delayed Orders

While most orders arrive on time, delays can occasionally occur due to factors outside of our control.

If your order has not been delivered within 60 days of shipment, please contact us at support@furpaw.store, and we will assist you with a resolution, including a possible refund.

Please note that some orders may be delivered in multiple packages.

📦 Shipping and Delivery

We aim to process and ship orders as quickly as possible.

However, we are not responsible for delays caused by:

Shipping carriers

Customs processing

External factors beyond our control

We are not liable for lost or stolen packages after shipment.

📬 Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout.

If you need to make changes, contact us within 24 hours of placing your order.

After this timeframe:

We cannot guarantee address changes

We are not responsible for delivery issues caused by incorrect addresses

Refunds or reshipments may not be available

 

💳 Refund Processing

Once your returned item is received and inspected, we will notify you via email.

If approved, your refund will be processed to your original payment method within 7–10 business days.

If you have not received your refund:

1. Check your bank account

2. Contact your payment provider

3. Contact us at support@furpaw.store

 

📌 Policy Updates

We reserve the right to update or modify this policy at any time. It is the customer’s responsibility to review the latest version before purchasing.
By purchasing from FurPaw, you agree to the terms outlined in this policy.

Your satisfaction is our priority, and we’ll always do our best to find a fair solution.
If you have any questions, feel free to contact us at support@furpaw.store — we’re always here to help 🐾