Shipping policy
📦 Shipping & Delivery Policy
At FurPaw, we know how important your pet is to you — that’s why we’re committed to delivering your order safely, efficiently, and with full transparency every step of the way.
🌍 Shipping Availability
We currently ship to the United States, Europe, Australia, and selected countries in Asia.
We are continuously expanding our shipping network to serve more customers worldwide.
🚚 Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.
🐾 Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed before our daily cut-off time may be processed the same business day.
During periods of high demand, holidays, or promotions, processing times may be slightly extended.
All orders are shipped from our international warehouses.
⏱️ Estimated Delivery Times
Delivery times vary depending on your location:
United States: 8–13 business days
Europe: 7–15 business days
Australia: 6–11 business days
Asia: 5–10 business days
In some cases, delivery may take up to 18–20 business days due to customs processing, remote locations, or carrier delays.
Most orders arrive earlier than estimated.
📦 Split Shipments
Orders containing multiple items may be shipped separately depending on product availability and warehouse locations.
🔍 Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow a few days for tracking updates to appear, as carriers may require time to activate tracking information.
📬 Shipping Address
Customers are responsible for providing accurate and complete shipping details at checkout.
If you need to make changes, please contact us within 24 hours of placing your order at support@furpaw.store.
We cannot guarantee that changes can be made after this timeframe.
If a package is returned due to an incorrect address or failed delivery, additional shipping fees may apply.
⏳ Delivery Delays
While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control, including:
Carrier delays
Customs inspections
Weather conditions
High shipping volumes
Transportation disruptions
We appreciate your patience and will always assist you in resolving any issues.
📦 Lost or Missing Packages
If your package is lost, significantly delayed, or marked as delivered but not received, please contact us at support@furpaw.store.
While we are not liable for packages marked as delivered, we will always do our best to assist you and find a fair and satisfactory solution.
⏱️ Delivery Guarantee
If your order has not arrived within 60 business days, we guarantee a solution — including a reshipment or a full refund, where applicable.
🌎 Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees, which are determined by your country’s regulations.
These charges are the responsibility of the customer.
🔄 Policy Updates
FurPaw reserves the right to update or modify this policy at any time without prior notice.
💬 Contact Us
If you have any questions, feel free to reach out:
📧 support@furpaw.store
Our team is always happy to help.